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Kenneth Boulding

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Almost every organization... exhibits two faces — a smiling face which it turns toward its members and a frowning face which it turns to the world outside.
--
p.10 as cited in: Joseph T. Mahoney & Anne S. Huff (1993) Toward a New Social Contract. Theory in Organization Science Faculty paper, University of Illinois at Urbana

 
Kenneth Boulding

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