No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.
--
Step 3, p. 69John Kotter
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer...
W. Edwards Deming
"Objectivism comes on, sometimes, as if the most important issue you have to understand is the issue of egoism versus altruism. But that’s nowhere near the beginning of the process."
Nathaniel Branden
Efficiency is not the issue when you go solar. There is so much solar that all you have to do is invest in the non-recurring cost of more dishes to drive a solar-hydrogen economy at whatever efficiency it happens to sit at.
Derek Abbot
The problem of cat versus bird is as old as time. If we attempt to resolve it by legislation who knows but what we may be called upon to take sides as well in the age old problems of dog versus cat, bird versus bird, or even bird versus worm. In my opinion, the State of Illinois and its local governing bodies already have enough to do without trying to control feline delinquency.
For these reasons, and not because I love birds the less or cats the more, I veto and withhold my approval from Senate Bill No. 93.Adlai Stevenson
A wedge strategy is where you focus on a highly charged issue at the borders of rationality and emotion. The emotional content of the issue can create a moral conviction that the issue needs to be resolved at any cost. Tactics that would otherwise be called into question can then be employed to resolve the issue. This sets precedent for the future use of those tactics in other arenas.
Ze Frank
Kotter, John
Kotzebue, August von
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z