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Spaceflight will never tolerate carelessness, incapacity, and neglect. Somewhere, somehow, we screwed up. It could have been in design, build, or test. Whatever it was, we should have caught it.
We were too gung ho about the schedule and we locked out all of the problems we saw each day in our work. Every element of the program was in trouble and so were we. The simulators were not working, Mission Control was behind in virtually every area, and the flight and test procedures changed daily. Nothing we did had any shelf life. Not one of us stood up and said, "Dammit, stop!"
I don't know what Thompson's committee will find as the cause, but I know what I find. We are the cause! We were not ready! We did not do our job. We were rolling the dice, hoping that things would come together by launch day, when in our hearts we knew it would take a miracle. We were pushing the schedule and betting that the Cape would slip before we did.
From this day forward, Flight Control will be known by two words: "Tough and Competent." Tough means we are forever accountable for what we do or what we fail to do. We will never again compromise our responsibilities. Every time we walk into Mission Control we will know what we stand for.
Competent means we will never take anything for granted. We will never be found short in our knowledge and in our skills. Mission Control will be perfect.
When you leave this meeting today you will go to your office and the first thing you will do there is to write "Tough and Competent" on your blackboards. It will never be erased. Each day when you enter the room these words will remind you of the price paid by Grissom, White, and Chaffee. These words are the price of admission to the ranks of Mission Control.
--
Address to his branch and flight control team on the Monday morning following the Apollo 1 disaster (30 January 1967), known as "The Kranz Dictum"; as published in Failure Is Not An Option : Mission Control from Mercury to Apollo 13 and Beyond (2000) by Gene Kranz, p. 204. The phrase "tough and competent" was echoed by NASA Director Sean O'Keefe following the Space Shuttle Columbia disaster, adding that "these words are the price of admission to the ranks of NASA, and we should adopt it that way."

 

Eugene F. Gene Kranz

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Under the conditions of modern life we have more control over our thoughts, and in connection with this there is a special method by which we may work on the development of our consciousness using that instrument which is most obedient to our will; that is, our mind, or the intellectual centre. In order to understand more clearly what I am going to say, you must try to remember that we have no control over our consciousness. When I said that we can become more conscious, or that a man can be made conscious for a moment simply by asking him if he is conscious or not, I used the words "conscious" or "consciousness" in a relative sense. There are so many degrees of consciousness and every higher degree means "consciousness" in relation to a lower degree. But, if we have no control over consciousness itself, we have a certain control over our thinking about consciousness, and we can construct our thinking in such a way as to bring consciousness. What I mean is that by giving to our thoughts the direction which they would have in a moment of consciousness, we can, in this way, induce consciousness.

 

P. D. Ouspensky

 

I used to be more dogmatic, more disciplined and segregated about my time to work; now I have to jump from one song to another, or score a scene in a movie, then get out the door for a performance at a moment's notice. The illusion of control over my schedule is totally obsolete. There is no way to say, "I can't do that right now." It's "Yes, thank you for the opportunity, whatever it takes to get the music out there."

 

Sophie B. Hawkins

 

Economic control is not merely control of a sector of human life which can be separated from the rest; it is the control of the means for all our ends. And whoever has sole control of the means must also determine which ends are to be served, which values are to be rated higher and which lower, in short, what men should believe and strive for.

 

Friedrich Hayek

 

You have no control over your cat! You can't say to your cat, "Cat, heel! Stay! Wait! Lie down! Roll over!" 'Cause the cat's just gonna be sitting there going, "Interesting words … have you finished?" While you're shouting all this to your cat, your dog's next to you, going … [mimes obeying all commands] "What the hell are you doing? I'm talking to the cat!" "Oh, I'm sorry!"

 

Eddie Izzard

 

According to the science of cybernetics, which deals with the topic of control in every kind of system (mechanical, electronic, biological, human, economic, and so on), there is a natural law that governs the capacity of a control system to work. It says that the control must be capable of generating as much "variety" as the situation to be controlled.

 

Anthony Stafford Beer