The manager treats ends as given, as outside his scope; his concern is with technique, with effectiveness ... The therapist also treats ends as given, as outside his scope; his concern also is with technique, with effectiveness ... Neither manager nor therapist, in their roles as manager and therapist, do or are able to engage in moral debate. They ... purport to restrict themselves to the realms in which rational agreement in possible—that is, ... to the realm of fact, the realm of means, the realm of measurable effectiveness.
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p. 30Alasdair MacIntyre
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... administration is not unlike play-acting. The task of the good actor is to know and play his role, although different roles may differ greatly in content. The effectiveness of the performance will depend on the effectiveness of the play and the effectiveness with which it is played. The effectiveness of the administrative process will vary with the effectiveness of the organization and the effectiveness with which its members play their parts.
Herbert Simon
In psychotherapy, the impact of love feelings, technically called the transference, is held under some degree of control by the artificial device of interpreting the patient's feelings while establishing barriers to the psychological exposure of the therapist. The therapist is supposed to come to the relationship fully endowed with a stable set of established insights which will be adequate in a practical sense to any application which the patient's needs will require. The patient, on the other hand, is supposed to limit his interaction with the therapist to the areas where he is aware of psychic pain or where the therapist accepts communication in the name of therapeutic technique. If everything else is carefully excluded, neither participant will be called on to deal with areas of the unknown in themselves which would require creative personal investment.
Paul Rosenfels
- A manager sets objectives - A manager organizes - A manager motivates and communicates - A manager, by establishing yardsticks, measures - A manager develops people.
Peter F. Drucker
Whenever the therapist stands with society, he will interpret his work as adjusting the individual and coaxing his 'unconscious drives' into social respectability. But such 'official psychotherapy' lacks integrity and becomes the obedient tool of armies, bureaucracies, churches, corporations, and all agencies that require individual brainwashing. On the other hand, the therapist who is really interested in helping the individual is forced into social criticism. This does not mean that he has to engage directly in political revolution; it means that he has to help the individual in liberating himself from various forms of social conditioning, which includes liberation from hating this conditioning — hatred being a form of bondage to its object.
Alan Watts
Effectiveness is doing the things that get you closer to your goals. Efficiency is performing a given task (whether important or not) in the most economical manner possible. Being efficient without regard to effectiveness is the default mode of the universe.
Timothy Ferriss
MacIntyre, Alasdair
Mackay, Charles
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