Few companies that installed computers to reduce the employment of clerks have realized their expectations; most computer users have found that they now need more, and more expensive clerks, even though they call them "operators" or "programmers.
--
Drucker cited in: William White (1981) Library journal. Volume 106, Nr 1-12. p.1048Peter F. Drucker
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...blathering store clerks who can't stop saying "Have a nice day"...
Paul DiLascia
Much has been written about Generation X and the films about it. Clerks is so utterly authentic that its heroes have never heard of their generation. When they think of "X," it's on the way to the video store.
Roger Ebert
80: Prolonged contact with the computer turns mathematicians into clerks and vice versa.
Alan Perlis
"[Computer science] is not really about computers -- and it's not about computers in the same sense that physics is not really about particle accelerators, and biology is not about microscopes and Petri dishes...and geometry isn't really about using surveying instruments. Now the reason that we think computer science is about computers is pretty much the same reason that the Egyptians thought geometry was about surveying instruments: when some field is just getting started and you don't really understand it very well, it's very easy to confuse the essence of what you're doing with the tools that you use."
Hal Abelson
The distribution of tasks among the various employees follows a simple rule, which is that the duty of the members of each category is to do as much work as they possibly can, so that only a small part of that work need be passed to the category above. This means that the clerks are obliged to work without cease from morning to night, whereas the senior clerks do so only now and then, the deputies very rarely, and the Registrar almost never.
Jose Saramago
Drucker, Peter F.
Drummond, Thomas
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