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By the mid-1930s, Moe Annenburg was AT&T's fifth largest customer.
--
Prologue: The Wire Service, p. 6

 

William Poundstone

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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer...

 

W. Edwards Deming

 

People say, "Uh-Uh, Bill, Iraq had the fourth-largest army in the world." Yeah, well, maybe, but, you know what? After the first three largest armies there's a really big f**king drop-off, okay? The Hare Krishnas are the fifth largest army in the world, and they've already got all our airports. So, who is the bigger threat?

 

Bill Hicks

 

‘I knew im, she knew im, e knew im, we all knew im.’ After this paradigm, which impressed his hearers, he paused. ‘E was a customer ere. Not perhaps one of the best customers. Not like Roger Alliwell ere oo drinks whisky to the tune of near one bottle a day, which is good for the ouse and, as far as we can see, does imself no arm. But e was a customer, loyal to the ouse, regular in attendance, and that’s all we ask of any man or woman for that matter. Well, now e’s gone. We’re sorry e’s gone. You’re sorry e’s gone. I’m sorry e’s gone. And we can’t say much more than that. Now the question is: is e gone to a better place? I don’t know the answer to that, nor do you, nor does she. Perhaps e knows,’ said Ted, shrugging towards the vicar, ‘because it’s is job to know. But the rest of us don’t know. Right. But I say this. E done is best for all. Never a ard word come out of that man’s art. Right. Well loved e was and for all is faults we would love im still, if e was still alive. But e’s dead now and we wish im all the best in is new destination. And I can’t say no fairer than that.’

 

Anthony Burgess

 

Rule #1 : The customer is always right. Rule # 2 : If the customer is wrong, refer to rule #1.

 

Anonymous

 

On the properties of God: "Such a bandwidth! God, who may not have a brain made of neurons, or a CPU made of silicon, but if he has the powers attributed to him he must have something far more elaborately and non-randomly constructed than the largest brain or the largest computer we know." (pg. 184)

 

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