We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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p. 139W. Edwards Deming
» W. Edwards Deming - all quotes »
In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started....when we improve quality we also improve productivity, just as you told us in 1950 would happen.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
Now, most of the time you couldn't be too sure of the quality of the drug. Although, in my experience the stuff was always of a very high quality, because back then we didn't have business majors peddling lower-quality stuff in an effort to increase profits.
Lewis Black
Quality tends to fan out like waves. The Quality job he didn't think anyone was going to see is seen, and the person who sees it feels a little better because of it, and is likely to pass that feeling on to others, and in that way the Quality tends to keep on going.
Robert M. Pirsig
It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our nation. It's a quality to be proud of. But it's a quality that many people seem to have neglected.
Jerry Ford
Deming, W. Edwards
Demirchyan, Karen
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