Tuesday, February 25, 2020 Text is available under the CC BY-SA 3.0 licence.

Donald Norman

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If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.
Ch. 1, p. 8

Donald Norman

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In their work, designers often become expert with the device they are designing. Users are often expert at the task they are trying to perform with the device. [...] Professional designers are usually aware of the pitfalls. But most design is not done by professional designers, it is done by engineers, programmers, and managers.

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I'd much rather have the consumer buy a Wii, some accessories, and a ton of games, vs. buying any of my competitor's products.

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There is no place for government to prohibit consumers from buying products the effect of which will be to harm themselves.

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